Our Polices Repairs/Installations
Call out fee is only a one time payment after this you
will not pay another call out fee for parts to be fitted.
After Diagnosis by Us or the engineer and the
provision of initial Services to try to resolve Your
problem, if We determine what further Services are
required, We will provide a quote and timescales
for such further Services. If any part(s) are required
then these will normally be ordered within one
Working Day from the date of diagnosing the
problem at Your property.
Parts will normally arrive
within two Working Days if in stock, if not We will
inform You of the progress in obtaining the required
part(s) and arrange a suitable date with You to
perform any required Services. Some parts may not
be easily or obtained at all by some manufacturers
and therefore this may incur a delay in the provision
of further Services.
You must provide adequate free parking for the
engineer with good access to Your property and Our
engineers must have good accessibility to Your
property to provide the Diagnosis and/or further
Services. If Your property does not have good
accessibility We reserve the right to cancel the service.
Our engineer will contact You to visit on Your
preferred date, or We may arrange an alternative
date with You if the engineer cannot make the
requested date. Engineers are available between
9:00am and 5.00pm Monday to Friday excluding UK
Public Holidays
Your Appliance repair will expire after 30
days unless You are awaiting parts or an agreed
date with Our engineer.
In the case of a fixed price Appliance
Repair, You will not receive a refund if:
You cancel Your fixed price Appliance
repair after Our engineer has diagnosed on site
or over the phone and repaired Your Appliance or is awaiting parts.
If you cancel Your fixed price Appliance repair parts have been ordered or
fitted.
Any parts on order or
those that become obsolete and also if the
Appliance becomes
beyond economical repair during the provision
of the Service.
We send an engineer and there is no fault
found with Your Appliance. You miss Your appointment and the engineer
cannot gain access to the Appliance
If We reasonably believe that the health and/or
safety of Our engineer cannot be guaranteed
once on site. This includes but is not exclusive
to evidence of pests, appliance tampering or
poor sanitation.
Limitation of liability
If the Appliance is tightly fitted or
required to be pulled out of its position,
We cannot be held responsible for any
damage to the surroundings.
In the case of a fixed price Appliance
repair only, You will receive a refund less an £50
administration and call out charge if:
• You reject an offsite repair that may be
required by Our engineer.
• A next Working Day appointment is cancelled
by You.
• The labour and parts limit is not enough to
cover the repair of Your Appliance (as
applicable) and You do not wish to make any
further payments.
Delay and cancellation due to factors outside
our control
If We are prevented from providing a Service as a
result of an unusual or unforeseeable event or
circumstance beyond Our reasonable control We
shall not be in breach of this agreement.
In such circumstances We shall be entitled to a
reasonable extension of the time for performing
Our obligations. Should the period of delay or nonperformance continue for one month, You may
terminate Your Service and receive a full refund for
any Service or part of a Service that has not been
carried out by giving written notice to Us.
Such events include, but are not limited to, war,
threat of war, riot, pandemic, civil disturbance,
strike, terrorist activity (actual or threatened),
industrial dispute, natural or nuclear disaster, fire,
flood, major adverse weather conditions, Acts of
God and failures of Our subcontractors to perform
their obligations.
Liability for damage caused by Your
continued use of Your Appliance,
Affected Item
We will not be liable for any further damage that is
caused by You using Your Appliance,
Affected Item (as applicable) after requesting a
Service from Us i.e. We will repair the damage to
Your Appliance, or Affected Item to the limit
stated for the original problem You contacted Us in
respect of only.
Installation: Qualified installers can unpack, connect, and safety check your new cooker.
Removal and recycling: We can remove and recycle your old cooker for an extra fee.
Demo: We will provide a full demo of your new cooker.
Delivery: You can choose your own delivery slot
We will not install your cooker if: It is LPG, in a caravan, boat or connected to your boiler
It puts you or the installer at risk
The installation doesn't meet health and safety guidelines
You haven't completed the necessary pre-visit preparations
Additional work is required to complete the installation
Before your cooker is installed, you should:
Ensure access is clear
Make sure the appliance is the same size as the one it's replacing
Confirm the appliance will fit into the existing space and door panels
Ensure plumbing and electric connections are within 1.5 meters
We will disconnect your old appliance FREE if you have booked a install with us
Privacy Policy
Last updated: [01/02/2025]
[Limitlessimprovements] ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website [Limitlessimprovement.co.uk] and use our services.
1. Data We Collect
We may collect the following types of personal data:
Personal Information: Name, phone number, email address, and home address (for service bookings).
Payment Information: We process payments securely through third-party providers (we do not store payment details).
Technical Data: IP address, browser type, device information, operating system.
Usage Data: Pages visited, time spent, interactions on the website.
Tracking Data: Cookies and tracking technologies (Google Analytics, Meta Pixel).
2. How We Collect Your Data
When you book a repair service or make a payment.
When you fill out a contact form or request a callback.
When you browse our website (via cookies and analytics tools).
When you engage with our ads (via Meta Pixel and Google Ads).
3. How We Use Your Data
We use your data to:
Process bookings and schedule appliance repair visits.
Send booking confirmations, invoices, and service updates.
Process payments securely through our third-party payment provider.
Improve website functionality and user experience.
Monitor and analyze website traffic (Google Analytics, Meta Pixel).
Provide relevant advertising (Facebook Ads, Google Ads).
Respond to inquiries and customer support requests.
4. Payments & Security
Payment Processing: We use secure third-party payment processors such as [Stripe/PayPal/etc.]. We do not store or process your payment details directly.
SSL Encryption: Our website is encrypted to protect your data.
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies, including:
Google Analytics: Tracks website traffic and user behavior. Google Privacy Policy
Meta Pixel (Facebook Pixel): Tracks interactions for targeted advertising. Meta Privacy Policy
You can manage your cookie preferences via your browser settings or our cookie consent tool.
6. Third-Party Sharing
We may share data with third-party providers for:
Secure payment processing (Stripe, PayPal, etc.).
Website analytics (Google Analytics, Meta Pixel).
Marketing and advertising (Google Ads, Facebook Ads).
We do not sell your personal data.
7. Legal Basis for Processing
We process your personal data based on:
Contractual Obligation: To provide repair services you request.
Consent: When you accept cookies or subscribe to marketing.
Legitimate Interest: Website analytics and security.
8. Data Storage & Security
We store your data securely and retain it only as long as necessary for service fulfillment and legal compliance.
9. Your Rights Under UK GDPR
You have the right to:
Access, update, or delete your personal data.
Withdraw consent for tracking and marketing.
Request data portability for personal information.
To exercise these rights, contact us at [Your Contact Email].
10. Contact Us
For questions about this policy, contact us at:
Email: [Romele@Limitlessimprovements.co.uk]
Phone: [07856917402]
Our engineer will contact You to visit on Your
preferred date, or We may arrange an alternative
date with You if the engineer cannot make the
requested date. Engineers are available between
9:00am and 5.00pm Monday to Friday Some weekends excluding UK
Public Holidays,
Your Appliance repair will expire after 30
days unless You are awaiting parts or an agreed
date with Our engineer. If You wish to continue
after this period another Appliance
Limitation of liability
If the Appliance is tightly fitted or
required to be pulled out of its position,
We cannot be held responsible for any
damage to the surroundings.
You will also be charged £70
if You miss or cancel Your appointment
within 24 hours of the re-visit.
If You request an engineer to re-visit and
repair Your Appliance but an
unrelated fault is found to the original fault
You will be charged £70 immediately from
the debit/credit card You paid from for Your
original repair.
We will re-perform any repair free of any charge if
the same fault recurs within 90 days following Our
repair of Your Appliance (as applicable).
This guarantee however, will not apply in the event
that the same Appliance defect occurs as a result of:
• Wilful damage.
• Your Use of Your Appliance otherwise
than in accordance with the user instructions
and/or any health and safety laws or
regulations.
• Any tampering with, or alteration of, the
Appliance by anyone other than Us.
• A fault in any other Appliance, such as
(without limitation) a hot water system to
which Your Appliance is connected.
You must provide adequate free parking for the
engineer with good access to Your property and Our
engineers must have good accessibility to Your
property to provide the Diagnosis and/or further
Services. If Your property does not have good
accessibility We reserve the right to cancel the
provision of the Diagnosis and/or any further
Services. If this is necessary, You will not receive a
refund.
You must ensure any working areas are clean, tidy
and free of obstructions. Our engineer shall not
provide the Service or any part of the Service if it
takes the view it is not safe or practicable to do so.
Our call out fee which covers the diagnosis of your appliance, regardless of the time spent. if the repairs require parts, these will be quoted separately based on the specific components needed. this approach is standard in the appliance repair industry, as the call-out fee helps cover travel, labour and diagnostic expenses. by clearly communicating this structure, we aim to provide transparent and efficient service.